Safety and Compliance

Eating Disorder Treatment Patient Rights and Grievance Process
 

La Luna Center Commitment to Excellence

La Luna Center is committed to providing high-quality, consistent, safe, and respectful eating disorder treatment. We welcome feedback and take all complaints and grievances seriously.

Our goal is to address concerns fairly, promptly, respectfully and effectively while protecting the rights, dignity, safety and privacy of everyone receiving services.
 

Your Right to File a Complaint

Individuals receiving services at La Luna Center, including Partial Hospitalization Program (PHP) and Intensive Outpatient (IOP) services, have the right to raise concerns about their care, treatment, safety, privacy, dignity, or the protection of their rights.

Concerns may be submitted verbally or in writing. Individuals may request assistance from our designated representative when submitting a concern.

Individuals have the right to raise concerns without retaliation.
 

How to Submit an Internal Grievance

You may submit a concern using any of the following methods:

• In person: Speak with La Luna Center management or your treatment team at 3002 Bluff St., Suite 200, Boulder, CO 80301, or 2020 Caribou Dr., Suite 201, Fort Collins, CO 80525.

• Telephone: 720-470-0010

• Email: info@lalunacenter.com

• Mail: La Luna Center, 3002 Bluff St., Suite 200, Boulder, CO 80301
   

Designated Representative

Name: William Crisco
Title: Business Manager
Phone: 720-470-0010
Email: info@lalunacenter.com
Office Location: 3002 Bluff St., Suite 200, Boulder, CO 80301

Our designated representative is responsible for receiving and documenting complaints, assisting individuals with the grievance process, coordinating appropriate review and investigation, and communicating information about available resolution and external complaint options.
 

Other External Resources

You may also submit a complaint directly to:
 

Colorado Behavioral Health Administration (BHA)
Website: bha.colorado.gov
For complaint submission instructions, visit the official BHA website or contact the agency directly.
 

The Joint Commission
Website: Report a Patient Safety Concern or File a Complaint
Office of Quality and Patient Safety
Telephone reports: 800-994-6610
 

Additional Information

Our organization provides information about patient rights and grievance procedures in accessible formats to the individuals we serve. A copy of our patient rights information is available upon request.
 

La Luna Center — Boulder
720-470-0010
3002 Bluff St., Suite 200
Boulder, CO 80301
 

La Luna Center — Fort Collins
720-470-0010
2020 Caribou Dr., Suite 201
Fort Collins, CO 80525